FOCUS ON YOUR CUSTOMERS NEEDS0
Successful companies do not just focus on what their customers want, but put the customer at the centre of everything they do. The customers needs actually drive the entire business.
That means asking basic questions about what your business is all about and who it is there to serve. The most basic question of all is “What is the purpose of my business?
If you listen to your customers they will actually give you the road map to success. They will also tell you the truth about your company and where it fails to fulfill their needs. That is why your customers are the reliable guide to your business.
Putting the customer at the core of everything you do may sound blatantly obvious – but how many companies truly listen to what their customers really think of the services or products they provide? And if they listen how many of them actually act on what they hear?
If you don’t know what your customers think of your company then maybe its time to start asking them….
